7 days a week from 9:00 am to 7:00 pm

Round-the-clock free hotline (24/7)


 • How long until my order will ship?

We usually ship all orders within 1 business day of confirmed payment.

• After my order ships, how long until it arrives? Though location and weather-dependent, average transit time is 3-5 business days for Domestic shipping, international shipping will take 5-7 business days to Canada and 7-10 business days to all our country in some cases even longer all depends with custom regulation.

• What shipping carrier do you use?
We currently use USPS FedEx and UPS for all orders.

• Do you offer expedited shipping options?
We offer expedited shipping for extra shipping few please send us an email for more information. We have two warehouses in New York to ship your order at little extra charge - the majority of orders arrive within 2-3 business days.

• Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do ship to Alaska,
Hawaii, APO/FPO addresses, or US Protectorates extra fee may apply.
International customer will have to sign on each order at the time it arrived to your address.

• Can you deliver my order to PO Box?
We only deliver to verified physical addresses.

• What is the warranty on my purchases?
You have 90 days to return an item to us in its original condition. Any modifications or alterations to
the product will void the original warranty.
You can purchase an extanded warranty for more information please send us an email directly from the contact us page.

• Can I track my purchase?
You can check the status of your order anytime by logging into Your Account.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

• What happens if I cancel my order?
If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, you may be subject to a 20% processing fee. It is important that you also do not accept your cancelled package from the carrier (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

• What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then email us immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.